Frequently Asked Questions

Booking an appointment is simple. After you press the button below:

• Enter your name, email, and telephone number.
• You will receive an email from admin@chatcorner.com.au with the consent and intake forms. Fill out as many fields as possible.
• Please forward the email to your GP immediately if you are requesting an early appointment.
• Kindly request your GP to send your Mental Health Care Plan and Referral Letter from this calendar year to admin@chatcorner.com.au, addressed to Chat Corner Psychologists.

Medicare Australia requires the GP referral letter to be addressed to Chat Corner Psychologists and the number of sessions approved to be specified.

The referral should specify the number of treatment services being referred for. The initial course of treatment may include up to 6 individual services. A subsequent course may include the remaining eligible services, up to the annual limit of 10 individual services.

Forward the email sent to you to your GP if you’re obtaining a:

1. A new Mental Health Care Plan.
2. A new referral for this year.
3. A referral letter addressed to “Chat Corner Psychologists”.

Contact us via phone or email if you have any questions.

Tel: 02 8880 5922 – NSW, QLD, VIC, TAS
Tel: 08 7092 5988 – WA, SA, NT
admin@chatcorner.com.au
www.chatcorner.com.au

We offer our services by:

Telehealth – Online

This is an online appointment conducted by video using an appropriate telehealth platform. Telehealth may be suitable as long as you have a private and confidential space in which to speak with your psychologist.

Kindly note: Telehealth and telephone therapy sessions are offered at the Medicare rebate rate during office hours on Mondays only.

Telephone

We can call you at a time that is convenient for you to have your therapy session by telephone.

Kindly note: Telehealth and telephone therapy sessions are offered at the Medicare rebate rate during office hours on Mondays only.

In Person

If you are in a location where we have relationships with particular clinics in Australia or internationally, we can meet in person.

In Australia, the locations we offer face-to-face services are in Adelaide and Sunshine Coast. Everywhere else is served by telehealth.

Kindly note: We do not offer the Medicare rebate rate for face-to-face or in-person therapy sessions.

If you need further information, contact us via phone or email if you have any questions.

Tel: 02 8880 5922 – NSW, QLD, VIC, TAS
Tel: 08 7092 5988 – WA, SA, NT
admin@chatcorner.com.au
www.chatcorner.com.au

The initial, ‘get to know you better’ session, when we first meet is when we might ask questions such as:

– Identifying information
– The source of your referral
– Mental status examination or risk assessment questions
– Your presenting problem, medical history, family history, substance history and psychosocial history
– Whether you have completed any psychological tests in the past

This information may be used to develop a treatment plan for you.

It’s perfectly OK not to have most of your information on hand. The first session could simply involve listening to your concerns, understanding where you are in your life and where you would like to see yourself with respect to your mental health or, the current issue you’re facing.

Caveat: Quite often, in the course of these questions about your personal issues or symptoms, thoughts or feelings may arise. It’s important to be aware of them, but not react to them.

Our role as psychologists could be to explore challenging or difficult feelings, thoughts and behaviours in this journey. We can help you find a way to close the gap from where you are now to where you want to be.

The initial part of the therapy process is akin to developing a roadmap to improving your mental health. Developing this ‘roadmap’ will include the use of evidence based psychological therapies that take into account your personal circumstances and goals.

If you have been struggling with mental health symptoms for a while, you may understand what it feels like to be trapped within certain thoughts patterns, beliefs and behaviours. Identification and awareness of these problems are often hurdles in the beginning. Being able to recognise triggers and symptoms allows you to gain a bird’s eye perspective and understand different facets and ways of looking at your problem.

This will bring light to the psychological processes that keep you stuck in maladaptive, inflexible or negative states. This is when the journey of change begins.

Working closely together with your psychologist in the initial sessions to analyse your situation carefully will help you to see the necessary steps and vital planning you need to undertake to move forward. This is the reason why the initial sessions are essential to understanding and key to finding resolutions to your core problem. Your psychologist will use evidence-based principles and techniques to help you resolve these issues.

Caveat: In some cases, the key issue will only reveal itself much later down the track.

Undertaking the initial assessment process will help you understand more about yourself and help us understand you better. It is not uncommon to observe an initial session that dives very quickly into the core issues, especially amongst mental health conditions that have been accurately diagnosed before or where symptoms can be determined accurately, however this is not be the case when you are not ready to open up about your issues or symptoms or have a longstanding mental health issue where symptoms can be hidden quite well or where the discussion of symptoms needs time to build that trust.

After the initial session, there’s a good chance you would gain some awareness, be able to identify and develop a deeper an understanding of what’s required to overcome your mental health issues or concerns. During this period, that’s where the clinical expertise of a psychologist who has experience with a range of mental health and life issues similar to yours is highly beneficial. We hope to be able to share with you some of the valuable insights into your situation that can be attained from evidenced based research and clinical interventions that:

– Highlight and address difficult symptoms or potentially unnerving issues that you experience
– Help you derive a solution or better manage your situation- Assist your understanding of how to stay committed and to develop resilience around the issue you are facing
– To provide ‘life hacks’ if possible, that not only help you look at life differently, reduce uncertainty, but to help you feel like you have somehow accessed the ‘cheat codes’ (like in video games) to life to help you work through the issues you are facing as efficiently as possible.

At Chat Corner Psychologists, the therapeutic alliance is the most important part. Without a strong therapeutic alliance, it would be hard for us to discuss more sensitive and difficult topics in a way that allows us to be open and honest.There is a common misconception that solely having the gold standard tools and techniques (i.e. therapy methods or modalities with the highest efficacy or effectiveness) is sufficient. In layman’s terms, if you can’t trust the professional that you’re talking to, it’s going to be an uphill battle regardless of how qualified you are.

We provide Telehealth options to clients for several reasons:

– To improve the accessibility of mental healthcare services.
– To provide the option of engaging your psychologist in the comfort of your own home or a suitably quiet area by phone or video.
– We are also aware that some individuals experience great difficulties attending sessions in person, hence this option is offered.

Telehealth bookings are offered during standard office hours and after-hours bookings.

Better Access telehealth psychology services are available to eligible patients where telehealth is safe and clinically appropriate. Video is the preferred alternative to face-to-face services, although some services may be provided by telephone where video is not available.

Caveat:

There may be occasions where a face-to-face consult will strictly be required especially where there is a significant level of risk to the client or the need for a face-to-face assessment or testing. If you feel or our clinicians determine that you would be better served by a psychological services provider in your local community, or if Chat Corner Psychologists determines that this service may not be suitable for you, we would recommend that you seek services from a health practitioner in your immediate community and not be able to commence psychological treatment with you.

Deposit

In order to secure your appointment, Chat Corner Psychologists requests a deposit equivalent to the Medicare rebate amount for a single session to secure your scheduled appointment time.

Of this amount, $60 dollars is retained during the course of your treatment and then refunded once your therapy has either concluded or when you decide to no longer continue with therapy.

To access our platform and maintain our services an administrative fee $44.48 is deducted and this amount is non-refundable.

Note: The Deposit does not apply to clients from the Department of Veterans’ Affairs.

Cancellation Policy for Medicare and Full Fee clients

We gently remind our clients that we have a cancellation policy where if less than two (2) clear business days notice is provided to cancel or change an appointment, or where you do not attend an appointment, you will be charged a full fee for the appointment that was scheduled. The refundable portion of your Deposit of $60 Australian dollars will be applied to the therapy session you have missed.

If a late cancellation or non-attendance fee is charged, the refundable $60 portion of your existing deposit will be applied toward that fee. Before another appointment can be booked, any remaining balance for the missed appointment must be paid and a new deposit must be provided for the next appointment.

Note: The Deposit does not apply to clients from the Department of Veterans’ Affairs.

Cancellation Policy for NDIS clients

The NDIS Price Guide provides that NDIS Participants who notify us of a cancellation less than two (2) clear business days before a scheduled therapy appointment will be charged a cancellation fee of up to 100% of the agreed price.

The number of short notice cancellations (or no-shows) that a provider can claim in respect of a participant is not limited.

To process the services provided to you through Medicare Australia, the most updated 10 digits of your Medicare Card Number and the single digit of your Individual Reference Number (IRN) are required. Please call Medicare Australia to clarify your details BEFORE your appointment date:

Please note:
If we determine that your services cannot be billed because you have provided us with inaccurate or incomplete Medicare Card Numbers and IRN Numbers, you will be liable for those services out of pocket.

We strongly advise all our clients to contact Medicare Australia to confirm the number of sessions available to you BEFORE commencing with any psychologist. Verifying the number of sessions available to you with Medicare Australia helps to avoid situations where you may have used up all your sessions for the calendar year or if you suspect that your referral letter and mental health care plan are not valid.

Please note: If there is an error in the referral letter or mental health care plan provided by your GP or if your documents have not been processed correctly, you may be held liable for the full cost of the session.

We recommend that you wait for the GP to complete and send through the GP Review letter approving further sessions before booking further sessions.

If you have pre-booked your sessions and the GP Review letter has not been completed and sent through to us, you will not be eligible for the Medicare rebate. If we are unable to apply the Medicare Australia rebate for the cost of the session, you may be liable for the cost of the session out of pocket.

Yes! This is to ensure that your referral letter and mental health care plan are compliant with Medicare Australia requirements. If there are any:

1. Amendments that are required to the referral letter and mental health care plan.
2. Corrections that need to be made to the referral letter and mental health care plan.

Ensuring that your clinic contacts us directly allows us to advise your GP of the changes that need to be made to ensure your referral letter and mental health care plan is compliant with these requirements.

Please forward this information to your GP immediately if you are requesting an early appointment.

Kindly ask your GP to send a Mental Health Care Plan and Referral Letter from this calendar year to admin@chatcorner.com.au, addressed to Chat Corner Psychologists

Medicare Australia requires the GP referral letter to be addressed to ‘Chat Corner Psychologists’ and the number of sessions approved to be specified.

The referral should specify the number of treatment services being referred for. The initial course of treatment may include up to 6 individual services. A subsequent course may include the remaining eligible services, up to the annual limit of 10 individual services.

Forward this information to your GP if you’re obtaining a:

1. A new Mental Health Care Plan.
2. A new referral for this year.
3. A referral letter addressed to “Chat Corner Psychologists”.

Contact us via phone or email if you have any questions.

Please note: The referral letter and mental health care plan have to be compliant with Medicare Australia requirements. If the documents are not compliant, you may be liable to pay for the cost of the session out of pocket.